Day One: Monday 17th September 2012

Chair’s Opening Remarks

Brian Robinson
Research Director
HfS Research

CIO Discussion Panel: 2012 and Beyond - What Does the Future Hold for a CIO and Their Departments?

With continued economic uncertainty, more CIOs are conducting a cost/benefit analysis to ensure new IT investments truly add value to the business. How can CIOs drive the IT strategy forward and enable the business to fully benefit from the latest technology available? Where is the IT function moving in terms of business strategy and how do CIOs see their role developing in the future? How do the European Commission’s Digital Agenda and the new version of COBIT impact the IT function?

In this session, our expert speaker panel will discuss the future direction of the role of CIO and the IT function in the organisation.

• What topics should be vital for your IT strategy? How can you re-invigorate legacy systems?
• What are the trends and new technologies that will affect your IT organisation?
• What are the implications of global economical uncertainty on IT investments and the future direction of the function? What strategies for improving business processes can you implement while faced with cost pressures/controls?
• How to effectively manage IT to ensure it is leveraged across the enterprise?
• CIO the new CxO...?

Cost Reduction through Transparency

Blindly cutting IT spend now may down the line increase costs and compromise value creation. How can we strike a balance between controlling the pace of investment, minimizing recurring costs, and optimizing total cost in relation to value obtained?

In this masterclass, we answer these questions by reviewing cost categories, perspectives on value, and the mechanisms that drive them. Particular attention is given to bespoke software applications and customization of standard software packages. You will learn how to build a pragmatic IT portfolio measurement model that provides sufficient transparency to take cost reduction decisions that work.

Joost Visser
Head of Research
Software Improvement Group

Case Study: Moving from an IT Centric to Customer Centric Business Model

Why we have moved to this model in our company
What's our strategy

Case study: Implementing the change from an IT centric towards a customer centric model, investigating:

• Our experiences
• Do's and Don'ts

Rudi Peeters
CIO
KBC Group

Improving your Organisation’s Information Security and Resilience to Breaches

The CISO in this session will discuss what strategies should be implemented in order to ensure information security in a global organisation.

The session will address the following:

• Identifying current burning IT security threats
• Can you guarantee information security in the era of new technologies?
• Implementing effective cross-departmental collaboration and security awareness training

David Cripps
CISO
Investec Group

IT Governance & Shadow IT - How Can you Control, Manage and Potentially Benefit from the Use of Unofficial IT in Your Organisation?

The existence of shadow IT and lack of controls poses a significant challenge for CIOs as the use of unofficial IT brings major risk and security issues. However, there are also opportunities that can arise from shadow IT and developing an integrated and practical approach to control shadow IT is a prerequisite to building an effective, efficient, transparent and compliant IT organization.

In this session Professor Rentrop will draw on his results of the research on shadow IT in organisations and will examine the following:

• What does the existence of shadow IT mean for organisations?
• Does IT management have an influence on the growth or reduction of shadow IT?
• What approach can CIOs take to hand the increasing phenomenon of shadow IT?

Professor Christopher Rentrop
HTWG Konstanz